Senior Sales/Keyholder (m/f) - Berlin - New Store

Reporting to the Retail Store Manager, we are looking for a freethinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day-to-day operations of the store in the absence of the Store Manager.

Main duties will include:
  • Achieving sales targets
  • Provide excellent customer service at all times
  • Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
  • Follow all H&S procedures to maintain a healthy, safe and tidy work environment
  • Handle till transactions in line with operating procedures
  • Handle more complex enquiries from customers
  • Assist management team in coaching and mentoring more junior members of the team
  • Act as key holder and assume responsibility for store for short periods in the absence of the manager 
  • Any other reasonable task as instructed by the store management team
Essential requirements are:
  • Similar experience in a key holder role, particularly with a fashion/lifestyle brand would be preferable
  • Demonstrate a good understanding of customer service
  • Sales oriented – target driven and able to assist the team with achieving store goals and 
  • Demonstrate a good understanding of leading a team and driving sales
  • Professional, but also authentic and fearless!

Find out more about working for Dr Martens in our Candidate Pack.



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