Assistant Manager - Birmingham - FTC until January 2019

We are recruiting a Full Time Assistant Manager to join the Retail Team at our store in Birmingham. This will be a FTC until the end of January 2019.

Reporting to the Retail Store Manager, this role will assist in the efficient day-to-day operation of the Retail store and achieve store targets

Main duties will include:

  • Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping etc

  • Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI’s

  • Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store

  • Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop …..etc), efficient operations and enhancing customer experience

  • Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures etc)

  • Acting as key holder and assume full responsibility for the store in Manager’s absence

Essential requirements are:

  • Similar experience in an Assistant Manager role, (within a fashion/lifestyle brand would be preferable)

  • Experience of coaching, developing and mentoring a retail team (including dealing with performance issues

  • Sales oriented and able to drive others to achieve store goals and objectives

  • Excellent communication skills.

  • Numeracy & literacy skills

  • Good I.T skills – experience of using Internet, Email, Social media applications, Excel and EPOS till point systems

  • Back of house administration (eg rotas, banking etc)

Find out more about working for Dr Martens in our Candidate Pack.



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