CUSTOMER SERVICE REPRESENTATIVE - CONSUMERS



THE GIG
 
You are great with people and enjoy providing assistance to customers. You stay calm under pressure and treat others with respect and courtesy. You enjoy being part of a dynamic, important team and don’t mind rolling up your sleeves to get the job done. You get the Dr. Martens brand and are excited to support the Americas region as we grow our presence in the US.
 
 
THE STUFF THAT SETS YOU APART
 

  • Servicing consumer transactions and inquiries by phone, in writing and electronically.
  • Entering consumer orders using the computerized order entry system, JBA.
  • Processing returns and adjustments using established criteria in Access database.
  • Managing escalated customer issues in a timely and appropriate manner, consistent with company goals and values.
  • Communicating with consumers by phone, in writing and electronically to ensure accurate and timely resolutions.
  • Providing other feedback and reporting on consumer issues as requested.
  • Assisting with front desk reception, mailroom, and/or other office projects as required.

 
YOUR FUNDAMENTAL QUALITIES
 
It’s never just a job at Dr. Martens.  It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS.  They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities:

  • One or more year of experience in a high-customer contact position, including high volume phone and email communication.
  • One or more year of office experience.
  • HS Diploma plus some college and/or equivalent experience preferred.
  • Strong computer proficiency in e-communications and MS Office applications.
  • Ability to handle stress, including customer demands.
  • Effective communication and interpersonal skills.  Ability to listen well and present information clearly to others.
  • Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities.
Interested…? Email your resume and cover letter to jobs@drmartens.com

Find out more about working for Dr Martens in our Candidate Pack.

CLICK TO APPLY

CANDIDATE INFORMATION

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