SALES SUPPORT REP



THE GIG
 
You are great with people and enjoy providing assistance to our sales staff and customers. You stay calm under pressure and treat others with respect and courtesy. You enjoy being part of a dynamic, important team and don’t mind rolling up your sleeves to get the job done. You get the Dr. Martens brand and are excited to support the Americas region as we grow our presence in the US.
 
THE STUFF THAT SETS YOU APART
 
  • Provide sales support to our entire sales team via phone, written and email communications
  • Consistent management of the order book on a daily basis using JBA, Diver and Excel
  • Processing orders and returns using established criteria in JBA
  • Communicate all services and features we offer to our wholesale retail partners
  • Manage escalated customer issues in a timely and appropriate manner, consistent with company goals
  • Assist Manager with Vendor Compliance issues to assure we are in compliance with value-added requirements
  • Provide feedback and reporting to the sales team as needed 
YOUR FUNDAMENTAL QUALITIES
 
It’s never just a job at Dr. Martens.  It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS.  They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities:
  • 3+ years of Sales Support experience in a high-customer contact position in the footwear or related industry, including high volume phone and email communication.
  • Bachelors’ degree or some college and equivalent work experience preferred.
  • Strong computer proficiency in e-communications and Microsoft Office applications
  • Ability to handle stress, including customer demands
  • Effective communication and interpersonal skills.  Ability to listen well and present information clearly to others.
  • Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities.
 
 
 
 
 
 

 

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CANDIDATE INFORMATION

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