Senior Sales Support Representative 



THE STUFF THAT SETS YOU APART

 

You are great with people and enjoy providing assistance to our sales team and customers. You stay calm under pressure and treat others with respect and courtesy. You enjoy being part of a dynamic, important team and don’t mind rolling up your sleeves to get the job done. You get the Dr. Martens brand and are excited to participate in growing our presence in the Americas region.

 

THE GIG 

  • Providing sales support to our Sales teams by phone, in writing and electronically
  • Developing and maintaining high-level business partnerships with our Sales team management to insure clear order management execution 
  • Partnering with the Sales team management to optimize sales opportunities and revenue growth
  • Maintaining a strong working knowledge of our Wholesale accounts vendor portals 
  • Managing the order-book, for our Wholesale and Retail teams, through the use of software systems like Diver, JBA, Excel, Word and AX/Dynamics 365
  • Establishing and leading weekly conference calls with sales partners (i.e.Managers and Sale Representative)  
  • Identifying and coordinating resources to resolve routine and moderately complex problems
  • Generating, analyzing and interpreting reports in addition to providing ad-hoc reporting to the sales team and partners as needed
  • Addressing and resolving escalated customer issues in a timely and appropriate manner, consistent with company values 
  • Acting as a liaison between internal and external teams for matters related to the Wholesale channel
  • Communicating all services and features we offer to our Wholesale partners
  • Helping resolve vendor compliance issues

 

 

 

YOUR FUNDAMENTAL QUALITIES 

 

It’s never just a job at Dr. Martens.  It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS.  They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities:

 

 

  • Bachelors’ degree or some college and equivalent work experience preferred
  • Fluency in Spanish preferred but not required 
  • 3 to 4  years of Sales Support experience in a Wholesale customer contact position, preferably in the footwear or related industry
  • Advanced time management skills that enable the handling of multiple competing priorities
  • Team player that demonstrates the ability to work collaboratively in a group to achieve a common goal
  • Detail oriented with strong analytical and organizational skills 
  • Experience with problem-solving and complex issues
  • Self-starter with ability to work independently without a high amount of direction
  • Strong computer skills in Microsoft Office applications including the ability to create reports with database and/or spreadsheets (must have strong Excel skills, macros, vlookup, pivot tables, AX/Dynamics 365)
  • Effective communication and interpersonal skills, ability to listen well and present information clearly to others
  • Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities.

Interested? Apply today by emailing your cover letter & resume to jobs@drmartens.com


 

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