Strategic Programme Manager – Elevating eCom Consumer Experience (12 month FTC)

Strategic Programme Manager – Elevating eCom Consumer Experience (12 month FTC)

Location: Camden, London

Hybrid: 3 days per week onsite - led by work

Contract: 12 Month FTC | Full-time

SO, WHAT’S THE STORY?

We’re on an exciting journey to elevate our eCommerce consumer experience. This role is pivotal in driving cross-functional planning and delivery of a key strategic programme that will shape the future of our digital experience.

THE GIG

As our Strategic Programme Manager, you will:

• Lead the planning, execution, and delivery of the Elevating eCom CX programme across multiple functions.
• Collaborate with senior stakeholders and project managers to define objectives, scope, and timelines.
• Monitor progress, manage risks, and ensure successful outcomes through robust governance and KPIs.
• Drive collaboration and continuous improvement across diverse teams.

THE STUFF THAT SETS YOU APART

Put simply, for this role the key things we’re looking for are:

• Proven experience in programme management within a large and complex, cross-functional environment, with significant experience managing digital redesign programmes.
• Strong stakeholder management and communication skills.
• Expertise in project governance, risk management, and benefits realisation.
• Ability to influence and drive alignment across teams.

Plus, you’ll embody our DM Way success factors: Explore, Invent, Connect, Influence, Drive.

Application closing date - Monday the 15th of December 2025

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