Assistant Shift Manager, UK DC

Dr. Martens is a globally recognisable and culturally influential British brand, with 65 years of rich heritage, rooted in craftmanship. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

THE GIG

Responsible for assisting the management of the shift and to support the Shift Manager with the day-to-day running of the UK DC in line with the business strategy of providing best-in class service at best cost.

• You will help manage a team of Shift Supervisors and Warehouse Operatives:

o Ensure safe working practices are consistently adhered to and all operational areas are staffed appropriately.

o Lead and engage our teams, managing them fairly and consistently, in a way that drives our culture and supports our vision and values.

o Ensure all Supervisors are aware of their tasks, standards and meet the work output required.

o Support and drive performance management, training and development of Supervisors and Operatives as required.

o Follow our People Processes as required.

• You will rotate shifts to cover Shift Manager’s planned and unplanned absence
• You will assume full responsibility for the operation in the Shift Manager’s absence during your shift.
• You will assist the team with daily, weekly, and monthly reporting, including KPI and SLA performance, and analysis.
• You will plan, manage, and adjust resource levels to meet operational requirements and budgetary targets across all channels, especially if there are absences.
• You will support the DC Management team in both tactical and strategic DC plans to gain efficiencies through continuous improvement.
• You will drive our passion to be a great place to work by facilitating effective communications across the DC, promoting Health and Safety best practice, and helping to develop a culture of continuous improvement.
• You will work closely with HR to ensure all ER issues are managed effectively and efficiently consistently and to assess training needs for your team
• It goes without saying that everyone at Dr. Martens is a team. Everyone is expected to take on other duties as needed.

THE STUFF THAT SETS YOU APART

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.

To be our Assistant Shift Manager you will also possess these qualities:

• Experience within a similar supervisory role in a DC site, with a strong understanding of end-to-end warehouse processes, ideally gained in a retail brand environment.
• Experience of leading and managing a team, with a proven ability to effectively use people management processes to build, coach and develop a team.
• An ability to engage, inspire and develop teams leading to the creation of succession plans.
• Continuous improvement approach to resolve operational issues.
• Excellent organisation and prioritisation skills.
• Strong problem solving and decision-making ability.
• Proficient in Microsoft Office and working experience of Warehouse Management Systems.

At Dr. Martens, we live and breathe our 3 core values —they’re at the heart of who we are. They never stand-alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE. Our values also underpin the DM Way, our behavioural framework, which describes the 8 factors that drive success for our people.

Your technical capability will go hand in hand with our DM Way success factors:

• Develop: build on your strengths and superpowers while stepping outside your comfort zone to encourage growth and development – both for yourself and your colleagues.
• Lead: set individual performance and development goals linked to our business strategy. Maintaining motivation, supporting others and embodying our purpose and values.
• Explore: understand the consumer impact of your role, connect with other teams, and see the bigger picture within DM.
• Invent: challenge conventions, respecting DM's heritage while offering practical improvement suggestions and ideas.
• Connect: contributes to positive team energy by valuing diverse perspectives, promoting open dialogue, and building strong relationships within and beyond the team.
• Influence: share ideas confidently, listen empathetically, and adapt approach to resonate with others, bringing positivity and strong communication skills to inspire enthusiasm.
• Drive: embody pride in our brand, proactively seek improvement, and deliver on promises with integrity. Show initiative, resilience, and a commitment to continuous improvement.
• Organise: prioritise demands, manage time effectively, and identify opportunities for improvement.

WHAT’S IN IT FOR YOU?

• Welcome to the family free pair of Docs
• 65% off all Docs
• Award-winning ‘Buy As You Earn’ Dr. Martens share plan
• Private healthcare
• 2 paid volunteer days per year

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.