Sales Operations Coordinator FTC

Dr. Martens is more than a brand - it’s a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values‑driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you’re ready to make your mark, you’re in the right place.

At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They’re not just words - they’re how we turn passion into progress.

WHERE YOU SIT

As our Sales Operations Coordinator you’ll be part of the Sales team working closely with brilliant people across the business. Reporting directly to Sales Operations Lead. You’ll be at the core of fast‑moving, high‑impact initiatives shaping Dr. Martens - today and for the future. This role is a 12 month Fixed Term Contract.

WHERE YOU CONTRIBUTE

The Sales Operations role is pivotal in enabling the commercial team to deliver a premium, consumer-centric experience across wholesale and B2B channels. This role ensures operational excellence in order management, data accuracy, and process compliance, supporting the achievement of revenue, margin, and customer satisfaction targets. By acting as the key link between Sales, Supply & Demand, Finance, and Distribution, the role underpins our strategic priorities of simplifying operations, improving efficiency, and driving profitable growth.

1. Order Management & Fulfilment

· Ensure timely and accurate entry, validation, and release of customer orders in line with allocation coverage, delivery dates, and company targets.

2. Customer Service & Issue Resolution

· Act as the primary point of contact for wholesale partners and internal teams, resolving queries promptly to maintain service excellence and protect against failures in quality, cost, or delivery.

3. Returns & Compliance

· Manage returns strictly in accordance with company guidelines, ensuring compliance and minimising financial impact.

4. Data Governance & Reporting

· Maintain and audit customer master data, ensuring integrity across ERP/CRM systems. Provide regular reporting on workload, order status, and operational KPIs to Sales Manager.

5. Cross-Functional Collaboration

· Liaise with Supply & Demand, Distribution Centre, and Finance to ensure seamless execution of fulfilment, credit resolution, and value-added services (VAS).

6. Continuous Improvement

· Identify process inefficiencies and propose improvements to enhance operational speed, accuracy, and scalability.

7. Risk Management

· Highlight and escalate issues impacting order fulfilment, inventory allocation, or customer satisfaction, ensuring proactive resolution.

KEY SKILLS & CAPABILITIES

1. Technical Expertise- Strong proficiency in ERP and CRM systems; advanced Excel skills; EDI literacy is a plus.

2. Analytical & Detail Orientation- Ability to interpret data, maintain accuracy, and identify trends or anomalies.

3. Process & Operational Knowledge- Deep understanding of order-to-cash processes, supply chain principles, and wholesale operations.

4. Communication & Collaboration- Exceptional interpersonal skills to manage relationships across internal teams and external partners.

5. Problem-Solving & Adaptability- Ability to work in a fast-paced environment, prioritise effectively, and adapt to change.

6. Customer Orientation- Commitment to delivering a premium experience for wholesale partners and safeguarding brand reputation.

7. Language Skills- Fluent in English; proficiency in local language(s) essential for market (e.g., French, Dutch, German).

WHAT’S IN IT FOR YOU?

• Hybrid working- 3 days in office
• Welcome to the family free pair of Docs
• 65% off all Docs

READY TO FILL YOUR BOOTS?

If you’re excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality — we’d love to hear from you.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.