Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

THE GIG

Is providing great customer support your thing? Do you have a head for problem solving and an eye for detail? If so, our IT Technical Engineer role could be for you.

In this role you’ll work closely with the wider IT Team to support our EMEA Offices, retail stores and showrooms in mainland Europe ensuring any technical issues are dealt with effectively, to a great standard and in a timely manner. You’ll also have the opportunity to be part of our expansion programme across EMEA, allowing you to travel to exciting new locations.

You’ll be confident thinking on your feet, showing initiative and independence.

THE STUFF THAT SETS YOU APART

• Deliver all levels of technical support to the EMEA offices , retail stores and showrooms maintaining a high degree of customer service for users at all times.
• Being the main point of contact at our EMEA Head office for any Technical support issues.
• Research, diagnose and identify solutions to resolve complex technical issues.
• Required to complete essential work outside of trading hours, sometimes at very short notice.
• Provide all aspects of reactive and proactive fault location and resolution.
• Managing network and infrastructure changes to ensure minimum business risk and downtime.
• Proactive monitoring of servers, networks and infrastructure to ensure that incidents are addressed before they develop into problem.
• Deployment and administration of physical Servers, routers, switches, UPS and LAN
• Work proactively with 3rd party suppliers to ensure high levels of service are maintained at all times.
• Assist with the planning, building and implementation of hardware and software for our existing and new offices.
• Assist with Disaster recovery management & implementation.
• Create and maintain training material to be used by the Global IT team.
• Willing to travel across EU and stay away from home.
• Contribute to deliver and support a variety of IT projects and initiatives.

YOUR FUNDAMENTAL QUALITIES

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To be our Technical Support Engineer you will also possess these qualities:

• Technical IT background with experience in a technical support role.
• Experience of networking including Routing, performance optimisation, traffic management and security is key
• Knowledge and experience of the Meraki Security appliances, switches and WiFi
• Experience in supporting Offices and Retail stores, both hardware and software related systems including Office 365, Intune, Service Now & Jira
• Experience in a office environment and supporting multiple teams in a physical environment.
• Strong communication skills with the ability to work within a team.
• Experience of Office 365, Azure and Sharepoint.
• Positive attitude and willingness to learn.
• An ability to work to tight deadlines and manage priorities.

WHAT’S IN IT FOR YOU?

• Hybrid working
• Welcome to the family free pair of Docs
• 65% off all Docs
• Award-winning ‘Buy As You Earn’ Dr. Martens share plan
• Private healthcare
• A dedicated culture team
• 2 paid volunteer days per year

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.