The gig for the Deputy Store Manager in our Carnaby Street store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.

Main duties will include:

• Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping
• Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI’s
• Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store
• Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop
• Efficient operations and enhancing customer experience
• Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures)
• Acting as key holder and assume full responsibility for the store in Manager’s absence

Essential requirements are:

• Similar experience in a Deputy Store Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
• Experience of coaching, developing and mentoring a retail team (including dealing with performance issues
• Sales oriented and able to drive others to achieve store goals and objectives
• Will drive accountability and high-level of customer service among staff and will support delivery of key store KPIs.
• Excellent communication skills.
• Numeracy & literacy skills
• Good I.T skills – experience of using Internet, Email, Social media applications, Excel and EPOS till point systems
• Back of house administration (e.g. rotas, banking)
• Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.