Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

THE GIG

It’s an exciting time for Dr. Martens. As we continue a journey of significant growth, expansion, and improvement, we’re on the lookout for a customer-led and strategically minded individual to take the lead on our UX function as part of agile delivery within Digital Marketing.

Reporting to the Global Head of Digital CRO & UX, you’ll play a pivotal role in shaping the customer journey across our Global .com. You’ll work in an agile environment creating a best-in-class digital experience for our customers worldwide.

As our Senior UX Designer you will be responsible for:

• Ensuring the timely delivery of UX artifacts and designs
• Working closely with the regional CRO teams as well as our research and analysis partners to help identify opportunities, define possible improvements, and deliver onsite improved user experiences
• Developing high-fidelity designs, user flows and prototypes and walking key stakeholders through customer journeys for feedback and sign-off
• Leading customer-driven design and usability testing for the team. ensuring a well-positioned product through market & industry analysis
• Working across multiple functions and with developers to help ensure your designs can become a reality, problem solving where needed.
• Providing feedback and guidance to regional teams on customer journeys, coming up with and designing AB test ideas
• Supporting team product owners to ideate solutions, UX designs and journeys for initiatives

THE STUFF THAT SETS YOU APART

Put simply, for this role the key things we’re looking for are:

• A self-starter with effective communication skills and the ability to work cross-functionally with other regions and key stakeholders
• Proven experience working in User Experience or a similar role within a digital environment
• A portfolio that includes examples of experience within digital retail and projects that show a quantitative or qualitative research, clear user centric approach to either an improvement, new feature or fix on a digital platform
• Strong research and analytics skills
• A passion for user experience, focused thinking and driving innovation with a customer centric lens
• An adaptable mindset and embracer of change and recognising its importance

Key Technical Skillset: Figma or similar design programme experience, Adobe suite, HTML & CSS understanding, google analytics, digital experience platforms, project management software

WHAT’S IN IT FOR YOU?

• Hybrid working
• Welcome to the family free pair of Docs
• 65% off all Docs
• Award-winning ‘Buy As You Earn’ Dr. Martens share plan
• Private healthcare
• A dedicated culture team
• 2 paid volunteer days per year
• Amazing Camden based offices with roof terrace overlooking the canal

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.