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HR Operations Coordinator

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.


Working in a fast-paced HR Operations team, this role provides a high standard of support to the HR function and our employees. You will connect with the Retail Managers across UK and Ireland, collaborating with stakeholders across all levels.


Participating with HR projects, policies, and processes; the HR Coordinator is expected to be proactive, highly organised, and adept at balancing multiple tasks. You will have excellent communication skills, discretion, and a solid understanding of HR principles to effectively fulfil these responsibilities.

As our HR Operations Coordinator you will be responsible for:

Team Support and HR Queries:

  • Collaborate with HR Coordinators to assist UK-based employees.
  • Act as the primary contact for HR queries and liaise with the broader HR and Payroll Team.

Onboarding and Life Cycle Management:

  • Coordinate onboarding for off-payroll workers.
  • Manage the complete employee life cycle in compliance with country legislation.

Benefits and Payroll:

  • Administer employee benefits and collaborate with the Payroll team.
  • Provide assistance for accurate and timely payroll processing.

Documentation and Compliance:

  • Handle HR document administration, including offer letters and contracts.
  • Manage sickness administration and ensure GDPR-compliant employee files.

General HR Support and Reporting:

  • Stay updated on HR practices.
  • Provide support for reference processes and maintain accurate HRIS records.
  • Assist in weekly and monthly reporting tasks, including reminders for contracts and service awards.
  • Offer ad hoc support for the HR team as needed.


Put simply, for this role the key things we’re looking for are:

  • · Experience of working in an administrative role.
  • · Experience in a fast paced, high-volume environment.
  • · Capable of prioritising workload with a methodical approach to work.
  • · Strong customer service focus with exceptional attention to detail.
  • · Proficient in Microsoft Office.
  • · Excellent verbal and written communication skills.
  • • Able to build positive working relationships both within the HR team and across all department to ensure the HR department is seen as approachable, responsive, supportive and reliable.
  • · Familiarity with HR and Payroll systems such as Dayforce.


· Hybrid working

· Welcome to the family free pair of Docs

· 65% off all Docs

· Award-winning ‘Buy As You Earn’ Dr. Martens share plan

· Private healthcare

· A dedicated culture team

· 2 paid volunteer days per year

· Amazing Camden based offices with roof terrace overlooking the canal

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.


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