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Technology Operations Manager

Dr. Martens is a globally recognizable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.


The Technology Operations Manager oversees the implementation and management of technology throughout Dr. Martens Americas. Areas of responsibility include the full range of information technology activities, incident response and management, recommending practical solutions, and participating in global efforts to improve the effective use of technology at Dr. Martens.


  • Lead day-to-day Technology operations, emphasizing end-user technical support, training, and managing end-user computing environments.
  • Coordinate Technology Incident Response and Management, ensuring timely resolution and minimal business impact.
  • Make recommendations for new solutions and services.
  • Responsible for the Regional Service Desk and Cloud & Infrastructure teams.
  • Training, motivating, coaching and evaluating performance of team members.
  • Foster a culture of continuous improvement, regularly seeking feedback and introducing innovative solutions to enhance technology infrastructure and operations.
  • Stay abreast of the latest trends, tools, and best practices in Technology infrastructure management, ensuring the organization is always at the forefront of Technology.
  • Serve as a key communicator between Technology and business stakeholders, effectively relaying change management initiatives, priorities, and relevant updates.
  • Develop and document process and procedures, as well as maintain technical documentation for all Dr. Martens Americas systems and solutions.
  • Participate in on-call rotation.


  • Bachelor’s Degree from an accredited college or university or equivalent related experience required.
  • A minimum of 5 years of experience in Technology management.
  • Proficiency in coordinating incident response and management
  • Strong knowledge of network architecture, deployment, and maintenance, as well as cloud services and productivity tools.
  • Hands-on management of Technology infrastructure (cloud and on-prem), including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Familiarity with Technology best practices, including security policies and backup strategies.
  • Demonstrated ability to lead and inspire a team, fostering a collaborative and results-driven environment.
  • Ability to multi-task in a fast-paced environment, maintain strong attention to detail and have amazing troubleshooting, problem-solving, and critical thinking skills.
  • Must have a pro-active positive and solution-oriented attitude.
  • Ability to work at a standard computer set up 40+ hours per week, with or without accommodations.
  • Certifications such as ITIL, CISSP, or equivalent are advantageous.
  • Effective written and verbal communication skills and the ability to interact with both technical and non-technical individuals.
  • International & domestic travel: 10%.

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone, but work together as a balancing act of rights and responsibilities to support how we work together at DMs.


At DM your technical capability will go hand in hand with the below:

  • Great relationship management that delivers results through effective teamwork
  • You’ll be a proud custodian to our DM’s culture, embodying what we stand for and encouraging others to do the same
  • You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members
  • You will take ownership for your own development, proactively seeking out feedback to build self-awareness
  • You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving
  • You’ll lead the way and role model on all things DE&I & wellbeing


  • Welcome to the brand pair of Docs
  • Employee discount of 65% off footwear and 50% on accessories
  • Early Friday finish in the summertime
  • Amazing Portland based office & rooftop
  • Hybrid work schedule
  • Affordable & comprehensive Medical, Dental & Vision packages
  • Our Employee Assistance Program – for when times might get tough
  • 401(k) Pre-Tax and Roth Retirement savings plans
  • DM Foundation, supporting and empowering our communities around the world
  • Paid volunteer hours

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to authentically speak to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.

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