Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what’s right.

THE GIG

We are looking for an outstanding Wholesale Sales Operation Account Coordinator to come and work with us looking after our accounts in the BNL market.

You will be working closely with our Sales, Distribution Centre, Supply & Demand and Finance Teams.

THE STUFF THAT SETS YOU APART

• Manage all daily activities and be the key point of contact for enquiries from wholesale customers and other departments. Working closely with Sales Teams, Distribution Centre, Supply & Demand teams to ensure relevant information, issues, process changes are promptly dealt with.
• Answer all wholesale customers enquiries, consistently keeping direct contact with wholesale customers, promptly providing them with all required information and tak­­­ing action where appropriate.
• Ensure prompt, timely and accurate input of customers’ orders within given deadlines.
• Highlight any problems/errors identified on customers’ orders and ensure customer order details are validated.
• Release orders according to allocation coverage, customer requested delivery date, the customers’ shipping and fulfilment requirements and company target needs.
• Handle returns of goods following the company’s guidelines.
• Regularly report to Team Leader workload status, addressing issues which need to be solved.
• Maintain the ship-to customers’ master file and data.
• Liaise closely with other departments to ensure full conformity to customer requirements and efficient handling of account. Liaising with credit department to ensure that queries are resolved promptly and with Supply & Demand to ensure full- and on-time coverage of orders.
• Provide any cover as necessary for other staff members within the team (i.e, holidays, sickness, etc).
• Support and assist any colleague/s and department if required.

YOUR FUNDAMENTAL QUALITIES

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To be our Sales Operations Account Coordinator you will also possess these qualities:

• Experience in a B2B accounts role in the fashion/footwear industry.
• Excellent organization and time management skills.
• Ability to work in a fast paced and performance-based environment.
• Able to manage and build interpersonal relationships.
• Fluent in Dutch and English. French is also preferable but not essential.
• Innovative, agile, adaptable mindset and willing to embrace change.
• Possess a customer first orientated mindset.
• A team player.
• Exceptional written and oral communication skills.
• Proficient in Microsoft office.
• Hybrid working offered- 3 days in office required a week.

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.