Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

THE GIG

The Credit Manager will take ownership for the credit function across EMEA, proactively looking at our commercial business performance and partnering effectively with leaders across the region to define our approach to risk. You will take ownership for credit management policy & compliance and as well as reporting.

You will manage a team of Credit Controllers across multiple locations in EMEA, coaching them to develop their technical capability as well as embody our Dr Martens culture.

• You will have ultimate accountability for credit management across EMEA; including posting and allocation of receivables, cash collection, chargeback, payment reconciliation, KPI reporting, managing overdue debt, cash receipt forecasting and determination of credit limits, plus the associated policies & reporting
• You will lead the team (developing their skills, building their capability and coaching them) while also assessing organisational and processes and making any relevant recommendations for change
• A key focus is driving the team to maximise collection efforts balanced with a commercial approach to risk management
• Proactively analyse our commercial business performance and partner effectively with Wholesale leaders and Country Sales managers to define our approach to risk while maximising revenue opportunities
• Take the lead establishing regular reporting that can be shared with the EMEA & Finance leadership teams; reporting will be accurate, easy to navigate and detail clear forward-thinking actions
• Control bad debt exposure and expenses through the direct management of credit terms and collections including the potential for working with external agencies when appropriate
• Partner with B2Bfinance to ensure an adequate allowance for doubtful accounts is maintained
• Monitor the Accounts Receivable portfolio for trends and warning signs, as well as prepare periodic AR and cash flow collection forecasting reports
• Enforce ‘credit stop’ for orders when appropriate for customers
• Reconcile and resolve chargebacks and short pay issues, working to the distribution centre to understand reoccurring issues and resolution.
• Credit analysis and set up of new accounts, negotiate terms & payment plans
• With our culture and employee engagement top of your agenda, you’ll partner with other managers across the team to cultivate an environment where our people can perform at their best

THE STUFF THAT SETS YOU APART

• Demonstratable experience leading a commercial credit management team across multiple countries and jurisdictions with a clear understanding of cultural variations
• Confidence to build credibility quickly with stakeholders both within the EMEA & Finance leadership team as well as external to the business with suppliers
• A resilient and positive attitude – there is lots to do but you will be up for the challenge
• Proactive, able to use own initiative to spot potential problems and propose solutions; exceptional attention to detail
• Experience with D365 (Microsoft Dynamics) desirable but not essential
• Experience designing, implementing & delivering policy & reporting
• A change mindset; happy in an environment of continuous review and improvement
• Acts with authenticity, honesty and integrity
• Can work effectively and collaboratively cross functionally
• Excellent time management and organisation skills - able to work to agreed timetables and deadlines

WHAT’S IN IT FOR YOU?

• Hybrid working- 3 days in office, regular travel to Cobbs Lane
• Welcome to the family free pair of Docs
• 65% off all Docs
• Award-winning ‘Buy As You Earn’ Dr.Martens share plan
• Private healthcare
• A dedicated culture team
• 2 paid volunteer days per year

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.

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