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Retail Operations

Retail Regional Manager - LA Area

Dr. Martens is a globally recognizable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.


We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.


THE GIG

The Regional Manager will be responsible for the overall management and success of retail stores within an assigned region. This includes driving sales performance, ensuring superior customer service, and managing store operations to meet our objectives. The ideal candidate will have extensive experience in retail management, a passion for footwear, and a proven track record of leading and developing high-performing teams.


THE STUFF THAT SETS YOU APART


Leadership & Team Development:

• Provide strong leadership and direction to Store Managers and their teams.

• Recruit, train, and develop high-caliber talent to ensure each store is staffed with knowledgeable and motivated personnel.

• Set goals that are specific, actionable and based on established KPIs


Sales & Financial Performance:

• Develop and implement strategic plans to achieve sales targets and maximize profitability within the region.

• Analyze sales reports and market trends to identify opportunities for growth and areas for

improvement.

• Oversee budgeting and financial management to ensure stores operate within financial parameters.


Operational Excellence:

• Ensure all stores adhere to company policies, procedures, and operational standards.

• Conduct regular store visits to assess performance, monitor compliance and provide support.

• Oversee inventory management to maintain optimal stock levels and minimize shrinkage.


Customer Experience:

• Uphold the brand’s commitment to exceptional customer service by ensuring all stores provide a

superior shopping experience.

• Address and resolve customer complaints and issues effectively and efficiently.


Marketing & Merchandising:

• Collaborate with the corporate marketing team to execute promotional campaigns and in-store events.

• Ensure consistent visual merchandising standards across all stores to enhance the brand's image and drive sales


YOUR FUNDAMENTAL QUALITIES

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities:


• Bachelor’s degree in Business Administration, Retail Management, or a related field, preferred.

• Minimum of 5 years of experience in a multi-store supervisory role.

• Proven track record of achieving sales targets and driving business growth.

• Strong leadership skills with the ability to motivate and develop teams.

• Excellent communication, organizational, and problem-solving skills.

• Proficiency in Microsoft Office and familiarity with retail management software.

• Regular and frequent travel within the assigned region.


WHAT WE OFFER

• Competitive salary and performance-based bonuses.

• Comprehensive benefits package, including medical, dental, and vision insurance.

• Employee discount on all brand products.

• Opportunities for professional growth and advancement within a dynamic and expanding company.


PAY DETAILS

  • $125,000 per year
  • Exact compensation may vary based on skills, experience, and location.



At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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