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Key Holder (15hr) - Cardiff

We are looking for a part time Keyholder to join at our Cardiff store for 15 hours a week. Shifts will be varied across 7 days and we'll also need you to be able to help out covering the management teams holidays. Reporting to the Store Manager, we are looking for a free thinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day to day operations of the store in the absence of the Assistant Store Manager & Store Manager.

Key Holder - Cardiff; Main duties will include:

  • Achieving sales targets
  • Provide excellent customer service at all times
  • Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
  • Follow all H&S procedures to maintain a healthy, safe and tidy work environment
  • Handle till transactions in line with operating procedures
  • Handle more complex enquiries from customers
  • Be a trusted key holder - which will include the responsibility of opening the store
  • Any other reasonable task as instructed by the store management team

Key Holder - Cardiff; Essential requirements are:

  • Similar experience in a key holder role, particularly with a fashion/lifestyle brand would be preferable
  • Demonstrate a good understanding of customer service
  • Sales oriented – target driven and able to assist the team with achieving store goals and
  • Demonstrate a good understanding of leading a team and driving sales
  • Professional, but also authentic and fearless!


  • Welcome pair of Docs
  • 65% off all footwear & 50% off all accessories
  • Opportunities for growth
  • Bonus incentives
  • 2 paid volunteer days per year
  • Pension contribution
  • Access to our Employee Assistance Programme & Mental Health First Aiders

Interested? Apply now!

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.

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