Dr. Martens is a globally recognizable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

THE STUFF THAT SETS YOU APART

You are a proven Operations Leader with a track record of rolling up your sleeves and embracing hard work, thinking critically and asking the right questions. You have managed a high-pressure distribution network with a focus on hitting monthly, quarterly and annual shipping targets. You know how to separate facts from assumptions as well as how to determine what is relevant in the decision-making process. Aside from numbers and data, you are someone who deeply believes in the power of people to fuel our growth. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens’ footprint in the Americas region.

THE GIG

• Build and maintain a logistics infrastructure to manage omni-channel growth in the Americas region in line with the 5 year strategic plan
• Build and strengthen the distribution organization to ensure a well-motivated proficient team, able to handle the growth of DM’s in the region.
• Build and manage effective relationships with our 3rd Party Logistics partners (3PL’s) to optimise the value of the contracts.
• Agree, implement and monitor Key performance Indicators (KPI’s) with internal customers and 3PL’s
• Responsible for prioritising, escalating and mitigating business risks associated with logistics operational capabilities in the region.
• Accountability for operational performance against agreed KPI’s for all distribution sites.
• Manage relationships with internal business partners and channel heads and engage in all logistics and distribution topics related to servicing their business.
• Improve processes by innovating and sharing best practices across DC’s while consistently meeting or exceeding operational cost targets.
• Own and deliver on cross-functional strategic and tactical projects and programs.
• Collect and communicate knowledge and best practice sharing into the global logistics organisation.
• Support the global logistics leadership team and program/project managers on relevant global and regional business initiatives
• Manage the Rewair operational processes through our repair partners in the Americas.
• Responsible and accountable for all returns processes in the DCs, driving continuous improvement in all aspects.
• Robust cost management (cost per pair) in all distribution aspects, identifying opportunities to save / avoid / rationalise cost throughout the network.
• Manage the America’s recycling partners, striving to push towards global recycling and sustainability targets.

YOUR FUNDAMENTAL QUALITIES

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities:

• Bachelor's Degree in Business, Supply Chain, or equivalent experience
• Five years or more of progressive experience in a senior management function within operations.
• Strong 3PL contract management, with demonstrable experience in the retail sector preferred.
• Proven record of making well-informed decisions in both routine and emergency situations.
• Commercially astute and meticulous with an eye for detail with strong analytical and problem-solving skills.
• Change oriented and actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
• Proven ability to work both in teams and autonomously in a high-pressure environment.
• Professional interpersonal and communications skills in English, both written and verbal
• Ability to work at a standard computer set up for 40+ hours per week with or without accommodations.
• Domestic and potential international travel totaling 20% of the time.
• Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities.

WHAT'S IN IT FOR YOU?

• Welcome to the brand pair of Docs
• Employee discount of 65% off footwear and 50% on accessories
• Early Friday finish in the summertime
• Hybrid work schedule
• Affordable & comprehensive Medical, Dental & Vision packages
• Our Employee Assistance Program – for when times might get tough
• 401(k) Pre-Tax and Roth Retirement savings plans
• DM Foundation, supporting and empowering our communities around the world
• Paid volunteer hours

PAY DETAILS

• $180,000 per year.
• Exact compensation may vary based on skills, experience, and location.

We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at jobs@drmartens.com and we will work with you to meet your accessibility needs.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to authentically speak to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.