Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

SO WHATS THE STORY - Deputy Store Manager - London Oxford Street

We're looking for a passionate, experienced Deputy Store Manager to join our Oxford Street team!

Our Deputy Store Managers works hand in hand with the Store Manager to drive best-in-class day-to-day operations to achieve optimum revenue growth.

THE GIG - Deputy Store Manager - London Oxford Street

• Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping
• Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI’s
• Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store
• Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop
• Efficient operations and enhancing customer experience
• Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures)
• Acting as key holder and assume full responsibility for the store in Manager’s absence

At DM your technical capability will go hand in hand with the below;

• Great relationship management that delivers results through effective teamwork.
• You’ll be a proud custodian to our DM’s culture, embodying what we stand for and encouraging others to do the same.
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team .members.
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
• You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
• You’ll lead the way and role model on all things DE&I & wellbeing.

To be our Deputy Store Manager you should have/or be;

• Passion for our product.
• Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
• Experience of coaching, developing and mentoring a retail team (including dealing with performance issues.
• Sales oriented and able to drive others to achieve store goals and objectives.
• Excellent communication, numeracy & literacy skills.
• Good I.T literacy– experience of Microsoft Office applications, Scheduling tools, Cash Management & EPOS systems
• Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.

WHAT’S IN IT FOR YOU?

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Opportunities for growth
• Access to our Employee Assistance Programme & Mental Health First Aiders

Interested? Apply now!

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.