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Keyholder (16hr) - [Cardiff]

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.


We are looking for an engaging and responsible Keyholder to lead our diverse shopfloor team at our <Cardiff> store.

Our Keyholders do everything our Sales Assistants do, you'll continue in delivering a seamless and consistent customer experience, now acting as a role model to the team, whilst also at times providing operational support to the management team & guidance to the overall store team. Acting as a trusted key holder you can expect at times to play a more prominent & pivotal role in the team ensuring our doors are open in line with store opening & closing hours and at times be leading on delivery activity.

This will be for [16] hours per week. Shifts will be varied across 7 days and we'll also need you to be able to help out covering the management teams holidays at times.


  • Take responsibility of opening & closing the store when necessary, following all relevant procedures.
  • Hit and exceed individual sales targets whilst contributing to the wider performance of the store: Sales, Conversion, UPT, ATV.
  • Lead on delivery procedures when necessary, processing all stock in line with company expectations.
  • Assistant the store management team with day to day retail operations and health & safety procedures e.g. delivery, clock in/out, stock takes, replenishment, floor management and maintain a safe and tidy work environment.
  • Drive high standards of customer service within the store, ensuring every customer receives an exceptional, unforgettable experience
  • Handle till transactions in line with operating procedures and assist with more complex enquiries from customers.

At Dr.Martens the Keyholder duties will go hand in hand with the below qualities:

  • You’ll be a proud custodian to our culture, embodying what we stand for and encouraging others to do the same.
  • Professional, but also authentic, fearless and passion for the product!
  • Working in retail with a similar responsibility with a fashion/lifestyle brand would be a bonus!
  • You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
  • Demonstrates resilience, together with a solution driven mindset.
  • Fluency in English at a business level. Additional languages would be great!
  • Good IT skills – confident to use Microsoft Office and POS systems.


  • Bonus incentives
  • Welcome pair of Docs
  • 65% off all footwear
  • 50% off all accessories
  • 2 paid volunteer days per year
  • Generous holiday allowance
  • Matched pension contributions
  • Opportunities for growth
  • Access to our Employee Assistance Programme & Mental Health First Aiders

Interested? Apply Now!

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.

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