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Retail Management

Floor Manager - London


We are on the look out for experienced Floor Managers to join us across a number of our London locations.

In our world, these are known as 'Team Leaders' as the role focusses largely on leading and driving the team on the shop floor day to day.

Don't be fooled by the title; our Team Leaders are very much part of the Store Management team and are remunerated as such’


Supporting both the Store Manager & Deputy Store Manager, our Team Leaders are responsible for ensuring the customer experience is memorable for all the right reasons and act as service role models to the rest of the team.

You’ll lead the team from the shop floor with a coaching mentality and find innovative ways to keep the team engaged and energised.

You will do this by;

  • Leading by example by providing excellent customer service at all times
  • Achieving your own sales targets and motivating the team to reach theirs
  • Supporting management team in coaching and mentoring more junior members of the team
  • Handle more complex enquiries from customers
  • Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
  • Follow all H&S procedures to maintain a healthy, safe and tidy work environment
  • Act as key holder and assume responsibility for store for short periods in the absence of the manager
  • Any other reasonable task as instructed by the store management team


To be our Floor Manager (Team Leader) you will possess these qualities;

  • Similar proven experience in a supervisory role, with a fashion/lifestyle brand would be preferable
  • Experience leading a team to drive exceptional customer experience and revenue.
  • Confidence in applying a lead-by-example approach
  • A team player - target driven but able to assist the team with achieving store goals
  • Professional, but also authentic and fearless!


It's never just a job at Dr. Martens. It's a way of life.

We live and breathe our Fundamentals: INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS.

Working for Dr. Martens is everything you'd expect it to be. We're a diverse, passionate bunch who believe each role is as unique as the person who does it.

Interested? Apply now!

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.

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