go back a page

Director of Sales Operations & Sales Support

Dr. Martens is a globally recognizable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.


You are an experienced sales operations and sales support management leader and enjoy aiding our sales team, customers and wholesales partners. Together with our Sales team and acting in close partnership with our VP of Sales, you will play an integral role in building the tools needed to drive our continued growth. You enjoy leading a dynamic team and don’t mind rolling up your sleeves to get the job done. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens’ footprint in the Americas region.


  • Leading and managing the sales ops and sales support teams to ensure sales ops and sales support excellence for the America’s region
  • Cultivating and inspiring the sales ops and support teams to operate with the DM4 mindset in short and long term business executions
  • Owning and managing the sales ops strategies for the US sales B2B organization, managing, updating policies, procedures, rule of B2B business model
  • Strong cross functional team leader for sales leadership, reps, support, planning teams to create best tools for sales team success
  • Collaborating with warehouse, operations, and sales team to develop and execute our outbound strategy to achieve monthly and annual sales targets and goals
  • Maintaining a strong working knowledge of our wholesale accounts while partnering with our Sales team to execute and deliver account strategies.
  • Identifying, creating and managing tools that optimize the sales and GTM process.
  • Together with the VP of Sales, executing and managing MAP policies, T&C’s, and all other contracts and agreements.
  • Working in close partnerships with all sales functions, finance to manage B2B inventory including ATS allocation and inventory liquidation, while ensuring decisions are aligned with the strategic direction of the brand.
  • Leading, inspiring, developing and growing the Support and Consumer team to deliver best in operations and support in a way that aligns with our brand values.
  • Partnering with Sales, Operations, Credit, and wholesale customers to identify and implement value-add, floor-ready services and premium supply chain distribution methods.
  • Ensuring wholesale retail partners are aligning with current Dr. Marten’s operational processes and meet all industry guidelines.
  • Developing people and processes (ie. Compliance, SOP, Guidelines and Procedures) in a platform to create success within the team and organization that provides insights and recommendations for business systems and processes
  • Generating, analyzing, and interpreting reports along with providing ad-hoc reporting to the sales team and partners as needed


  • Bachelors’ degree or some college and equivalent work experience preferred.
  • 5+ years of Sales Operations, Sales Support expertise preferably in the wholesale, retail, apparel, fashion, or footwear industry.
  • Strong knowledge of vendor management programs, processes, and regulatory requirements.
  • Effective verbal and written communication skills with specific experience and effectiveness interacting with cross functional teams
  • Strong computer skills in Microsoft Office applications including ability to create reports with database and/or spreadsheets
  • Strong and proven leadership skills; the ability to positively influence diverse teams to enhance vendor management and effect change
  • Ability to think strategically, synthesize complex data and develop creative and innovative solutions in an entrepreneurial environment
  • Strong prioritization skills and the ability to be detail oriented and accomplish assignments simultaneously with time management
  • International/domestic travel required, up to 20% of travel.
  • Ability to work at a standard computer set up 40+ hours per week.

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone, but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE.

At DM your technical ability will go hand in hand with our leadership characteristics:

  • Inspire people: share a vision and plan linked to our strategy; make people feel they are part of something bigger; grow your people’s confidence and capacity through coaching and development
  • Think like a custodian: think and act strategically about the long-term health of DM; make courageous decisions to grow and protect the brand; leave DMs in a better place for consumers and the next generation of leaders
  • Build connections: form authentic collaborative relationships; build self, talent, diverse & inclusive teams and partnerships; create space to have open and honest discussions with your team and peers
  • Deliver results: empower and hold yourself and your people accountable; create a safe environment to drive performance and progress, not perfection; be agile, find solutions and deliver with integrity

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.

Looking for the perfect job?

join our job alerts and be the first to hear about new opportunities